Shipping policy

Shipping & Delivery Policy

Thank You for Choosing Bookmark Plant Store

We’re delighted to bring our beautiful plants and arrangements straight to your doorstep. Please review our updated shipping and delivery guidelines below.

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Canada-Wide Shipping

Shipping Costs

• Free Delivery for orders over $100
• $20 Delivery Fee for orders under $100

Shipping Times

• Order Cut-Off Time: 2 PM (EST)
• Handling Time: 1–2 business days (fulfilled Monday–Friday)
• Transit Time: 2–8 business days (shipped Monday–Friday)
• Total Estimated Arrival: 3–10 business days

Note: Holidays or severe weather conditions may cause delays. If a delay occurs, we will notify you via email.

Shipping Methods

• Primarily Canada Post
• Purolator or UPS may be used as alternatives, depending on location or service availability

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Local Delivery (Within 50 km of Yonge-Finch Station, North York, ON M2M)

Local Delivery Fees

• Within 10 km of our store: Free Delivery
• 10–50 km:
  • Free Delivery for orders over $50
  • $10 Delivery Fee for orders under $50

Local Delivery Times

• Order Cut-Off Time: 2 PM (EST)
• Handling Time: 1–2 business days (fulfilled Monday–Friday)
• Transit Time: 2–8 business days (completed Monday–Friday)
• Total Estimated Arrival: 3–10 business days

Note: We handle all local deliveries in-house to ensure safe transit for your plants.

Delivery Process

Once your order is ready for local delivery, we will reach out to confirm your address and arrange a convenient delivery window. If any unforeseen delays occur (e.g., weather), we will notify you by email with an updated estimate.

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Damaged or Missing Items

If your order arrives damaged or has missing items, please contact us immediately at info@bookmarkplants.com with:

• Your order number
• Photos of any damage (if applicable)

We’ll work quickly to resolve the issue by arranging a replacement or issuing a refund. For more details, please refer to our Refund Policy.

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Need Help?

Bookmark Plant Store

We’re here to ensure a smooth shopping experience and will respond within 24–48 hours.

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Thank you for shopping with Bookmark Plant Store!
We appreciate your support and look forward to delivering your order safely and promptly.