Shipping policy

Shipping & Delivery Policy

Thank You for Choosing Bookmark Plant Store

We’re delighted to bring our beautiful plants and arrangements straight to your doorstep. Please review our updated shipping and delivery guidelines below.

---

Canada-Wide Shipping

Handling Time

Orders are processed within 1–2 business days (fulfilled Monday–Friday). 

Order Cut-Off Time

• Orders placed before 2 PM (EST) will begin processing the same business day.
• Orders placed after 2 PM (EST) will begin processing the next business day.

Shipping Methods

• Primarily shipped via Canada Post. 
• Purolator or UPS may be used depending on your location or service availability.

Shipping Rates & Delivery Times

For all regions, free shipping for orders over $200. For detailed shipping fees and delivery time, please refer to the sections below for each regions:

Ontario and Quebec

• Shipping Fee: $15
  
• Handling time: 1-2 business days
• Transit time: 2-3 business days
• Total Delivery Time: 3-5 business days

Manitoba, Nova Scotia, Prince Edward Island, New Brunswick, Saskatchewan

• Shipping Fee: $20
  
• Handling time: 1-2 business days
• Transit time: 4-5 business days
• Total Delivery Time: 5-7 business days

British Columbia and Alberta

• Shipping Fee: $25
  
• Handling time: 1-2 business days
• Transit time: 4-5 business days
• Total Delivery Time: 5-7 business days

Newfoundland and Labrador

• Shipping Fee: $40
  
• Handling time: 1-2 business days
• Transit time: 4-5 business days
• Total Delivery Time: 5-7 business days

Northwest Territories, Nunavut and Yukon

• Shipping Fee: $50
  
• Handling time: 1-2 business days
• Transit time: 4-8 business days
• Total Delivery Time: 5-10 business days

Important Notes

Severe weather conditions or holidays may cause shipping delays. If a delay occurs, we will notify you by email.

---

Damaged or Missing Items

If your order arrives damaged or has missing items, please contact us immediately at info@bookmarkplants.com with:

• Your order number
• Photos of any damage (if applicable)

We’ll work quickly to resolve the issue by arranging a replacement or issuing a refund. For more details, please refer to our Refund Policy.

---

Need Help?

Bookmark Plant Store

We’re here to ensure a smooth shopping experience and will respond within 24–48 hours.

---

Thank you for shopping with Bookmark Plant Store!
We appreciate your support and look forward to delivering your order safely and promptly.